Sydney runs nine to eleven hours ahead of the UK depending on daylight saving. In practice that means you brief at the end of your day and the work lands overnight, ready when you start. It suits building and scheduling work well, and it means a same-day back and forth needs one of us to be deliberate about timing.
Because it is one person rather than an agency team, there is no queue behind your request and no account manager in the middle. You email the person who builds the flows. The about page explains why it stays that way.
Calls happen early UK morning or late Sydney afternoon when they are needed, which is not often.